FAQ
How long does shipping take?
Your items can take approximately up to one week to arrive. Please allow up to 3 business days to process and ship your order. Once processed and shipped please allow up to 1 to 5 business days to arrive.
For international shipping please allow up to 14 business days for arrival.
How can I track my package?
Once order has been shipped you will receive a tracking number via email. To avoid delays, please make sure to include an email address at the point of check out.
How much is shipping?
We offer FREE shipping within the U.S for orders over $35. We charge a flat rate of $8 for orders under $35.
International shipping is now available for a flat rate of $10.
Do you offer local delivery or local pick-up?
At this time we do not offer local delivery or pick-up, it is a service that we are looking to add in the near future.
What is your return policy?
All sales are final. No cancellations, returns or exchanges are available at this time. If there is an issue with your order and your merchandise arrives damages, please fill out contact form and we will reach out to you for replacement.
Do you offer payment plans?
Yes! We offer Affirm, Afterpay and Klarna. These options offer the flexibility to pay in installments with no interest or additional fees.
How can I contact customer service?
Please use our contact form, or email us at sales@empirejewelryco.com.
Please allow up to 48 hours for a representative to get back to you. Our hours of operation are from 10am - 6pm MST from Monday - Friday
Secure Ordering & Payment Options
We accept secure payments through Visa, Mastercard, and American Express. Additionally we offer flexible payment through Affirm, After, and Klarna to make your experience even more convenient. Enjoy peace mind while you shop with us!
Returns & Refunds
If your merchandise arrives damaged, please reach out to us for a replacement, additionally we do not provide refunds, we are happy to store credit. Thank you for your understanding!
Disclaimer: We reserve the right to refuse service to anyone.
We are NOT responsible for lost or stolen packages, we are only responsible for shipping out your order. We are also NOT responsible for any shipping delays that may be caused by our preferred shipping vendor. We are here for you and we are here to help with what we can. Please feel free to contact us if needed.