常问问题
How long does shipping take?
Your items can take approximately up to one week to arrive. Please allow up to 3 business days to process and ship your order. Once processed and shipped please allow up to 1 to 5 business days to arrive.
For international shipping please allow up to 14 business days for arrival.
How can I track my package?
Once order has been shipped you will receive a tracking number via email. To avoid delays, please make sure to include an email address at the point of check out.
How much is shipping?
We offer FREE shipping within the U.S for orders over $35. We charge a flat rate of $5 for orders under $35.
International shipping is now available for a flat rate of $10.
Do you offer local delivery or local pick-up?
At this time we do not offer local delivery or pick-up, it is a service that we are looking to add in the near future.
What is your return policy?
All sales are final. No cancellations, returns or exchanges are available at this time. If there is an issue with your order and your merchandise arrives damages, please fill out contact form and we will reach out to you for replacement.
Do you offer payment plans?
Yes! We offer Affirm, Afterpay and Klarna. These options offer the flexibility to pay in installments with no interest or additional fees.
How can I contact customer service?
Please use our contact form, or email us at sales@empirejewelryco.com.
Please allow up to 48 hours for a representative to get back to you. Our hours of operation are from 10am - 6pm MST from Monday - Friday
安全订购和付款选项
我们接受 Visa、Mastercard 和 American Express 等安全付款方式。此外，我们还提供 Affirm、After 和 Klarna 等灵活付款方式，让您的购物体验更加便捷。在我们这里购物，尽享安心！
退货和退款
如果您收到的商品有损坏，请联系我们进行更换，此外我们不提供退款，我们很乐意为您存钱。感谢您的理解！
免责声明：我们保留拒绝向任何人提供服务的权利。
我们不负责包裹丢失或被盗，我们只负责发货。我们也不负责由我们首选的运输供应商造成的任何运输延误。我们随时为您服务，并尽我们所能提供帮助。如有需要，请随时联系我们。