Shipping policy

Order processing

Our processing target for in-stock, unaltered jewelry is 1–3 business days before shipment. Processing time is separate from carrier transit time.

Resized and special-order jewelry

Resizing and special orders require additional processing time. Please contact Empire Jewelry & Diamonds before ordering to confirm the expected timeframe. Resized rings ship after resizing is completed.

Shipping options and delivery timing

Available shipping destinations, services, and charges are shown at checkout. Carrier transit estimates begin after shipment and are separate from order processing time. Contact us before placing an order if you need your jewelry by a specific date.

Secure delivery

We use tracked shipping and discreet packaging. High-value orders require signature confirmation at delivery. Please arrange for someone to receive and sign for your package.

Delivery assistance

If your package is delayed, missing, or arrives damaged, contact us at empirediamondsofficial@gmail.com with your order number. We will help investigate with the carrier. For damaged packages, please retain the packaging and provide photos of the package and item.

Questions

For shipping or resizing questions, contact empirediamondsofficial@gmail.com. Please refer to our return and refund policy for return, exchange, and resizing restrictions.